Utilities Customer Service 


The Utility Customer Service Division strives to provide our citizens with professional and prompt customer service while maintaining accurate billing and account management. 
Services provided include:
  • Processing utility payments
  • Establishing new service
  • Applying requested changes to utility accounts
  • Monthly billing for water, wastewater, and refuse services
  • Customer service and education regarding water billing and meter reading

Service Request

During regular business hours, service questions or concerns can be reported to our office at 903-465-2720, opt. 1. For service problems that occur after regular business hours, including water main breaks or leaks and sewer issues, please contact the after hours phone number at 903-464-4427.

For all refuse questions, including missed trash pick-up, scheduling a special pick-up, trash pick-up schedules, and dumpster requests, please contact Public Works at 903-465-2720, opt. 2.

Water Information

Providing safe and reliable drinking water is the highest priority of the Denison Utilities Division. For more information about the water in Denison, please read water information or our water quality report.

Additional Resources